Backups through a floor drain or tub
If waste came up instead of down, the contamination is Category 3 regardless of how clean it looks after you wipe it.
24/7 emergency · Alderwood Manor, Washington
Sewage & Black Water
Sewage contamination is a health risk in any form — Hepatitis A, salmonella, bacillary dysentery and respiratory illness all live in black water. Our IICRC-certified technicians contain it, remove it and sanitize the structure to published standards.
- On site in an hour or less
- IICRC certified crews
- Based in Alderwood Manor, Washington
- We bill your insurance direct
20+
Years restoring Puget Sound homes
< 60 min
Typical arrival, day or night
65+
Communities covered
24/7
Owner-answered phone line
01
Do not wait for insurance
You have full rights to stop the progression of water without an estimate. Waiting is what turns a claim into a fight.
02
5 days to mold
In the Northwest a wet structure will not dry on its own. Mold can start growing in as little as five days.
03
Secondary damage isn't covered
If drying isn't started promptly, carriers can deny the damage that follows. Speed protects your money.
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What's included
Everything we bring to a job like yours.
- Containment first, so contamination never spreads
- Bio-washing with biocide, anti-fungal and anti-microbial agents
- Safe disposal of porous materials that cannot be saved
- Crawl space, basement, wall and ceiling drying
- Post-remediation sanitizing and odor removal
- Full IICRC-compliant documentation for your carrier
Know what you are looking at
Why black water is not a mop-and-bleach job
Ray would rather talk you through it on the phone for free than have you wait a week and find out the hard way. Nothing below costs anything to ask about.
A sewer smell in the crawl space
A cracked line under the house can contaminate soil and framing for months before anyone notices upstairs.
Anything porous that got wet
Carpet, pad, particle board and drywall cannot be sanitized once black water enters them. They have to be removed, bagged and disposed of properly.
Kids, pets or anyone immunocompromised in the home
Hepatitis A, salmonella and dysentery all live in sewage. Containment and negative air are not optional in an occupied house.
Hour by hour
Exactly what happens after you hang up the phone.
No mystery, no waiting to hear back. This is the sequence on every sewage & black water job we run.
- Minute 0You call Ray directly and we treat it as a health emergency, not a cleanup.
- Under 60 minCrew arrives in PPE with containment materials, negative air and disposal supplies on the truck.
- Hour 1Containment built and negative air running before a single piece of material is moved.
- Hour 2Waste and contaminated water extracted, unsalvageable porous materials bagged out.
- Day 1Bio-washing of all remaining structure with biocide, anti-fungal and anti-microbial agents.
- Day 2–5Structural drying, odor control, then post-remediation verification before containment comes down.
Sewage & Black Water? Ray can be there in under an hour.
Every hour standing water sits, the repair gets bigger. Call now, or start your request in 30 seconds.
On camera · real jobs
Don't take our word for it. Watch Ray work.
No stock footage and no actors — this is Ray on actual Puget Sound losses. Tap for sound on any clip.
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- Black water, burst pipes, mold — handled the same night, not next week
- Every reading and photo goes into the file for your insurance adjuster
- Ray answers his own phone and is usually on site inside the hour
Turn the sound on — it's the real job site.
Before & after
Two houses Ray was called into on their worst day.
Same homes, a week or two apart. No staging, no stock photography — just what a documented drying plan and a crew that shows up in the first hour actually produces.
7 days
water out to finished room
Lynnwood · supply line failure
Two inches of water on the floor Friday night. Family back in the room the next week.
A second-floor supply line let go while the homeowners were at dinner. Water came down through the ceiling and across the entire living room. When Ray walked in, the carpet was floating and the baseboards were already wicking.
- Truck-mount extraction started within 40 minutes of the call
- Ceiling opened only where readings demanded it — the rest dried in place
- Six air movers and two LGR dehumidifiers on a documented drying plan
- Daily moisture logs sent straight to the adjuster; claim approved without a fight
0
square feet unnecessarily gutted
Everett · long-term basement seepage
The basement nobody wanted to go into — cleared, sealed and handed back.
This one had been wet for months before anyone called. Microbial growth had spread across the framing and the smell hit you at the top of the stairs. Two other companies quoted a full gut.
- Containment and negative air before a single piece of material moved
- Antimicrobial treatment on every square inch of salvageable framing
- Non-salvageable porous material bagged and disposed of to IICRC standard
- Air quality and odor verified before the containment came down
Before
AfterCase study · Bothell, January 2024
Water ran for 11 days. We were there the same evening.
A catastrophic freeze caused extensive water damage throughout a Bothell home while the owner was out of the country. The heat had been turned down, allowing the home's piping to freeze and rupture. Water ran for 11 days before a neighbor noticed it flowing out of the roof soffits.
- 11 days
- Water ran before a neighbor noticed
- Same evening
- On site the night of the call (Jan 19)
- 93%
- Relative humidity in the living room
Straight from Ray
Three things most homeowners find out too late.
Containment before removal
The most expensive sewage mistake is carrying contamination through clean rooms. We build the barrier first, every time.
Bleach is not sanitizing
Household bleach does not reach into framing or subfloor. IICRC-standard bio-washing with proper agents does, and it gets documented.
Documentation protects you later
If you sell the home, or if anyone in the house gets sick, written proof of how the contamination was handled matters.
Sewage work is scoped in Xactimate with disposal, PPE and containment documented so nothing gets billed back to you as a surprise.
(206) 856-3173The six-step process
Exactly what happens after you hang up the phone.
No mystery, no surprise invoice. This is the same sequence we have run on thousands of Puget Sound homes, using the latest equipment and IICRC-published standards.
- 01
You call Ray directly
No call center, no dispatch queue. The owner's cell rings, 24 hours a day.
- 02
Inspection & assessment
Infrared cameras and moisture meters find the water you cannot see — including behind walls and under floors.
- 03
Water extraction
High-powered commercial vacuums, or submersible pumps in extreme cases. The faster it's out, the less you lose.
- 04
Sanitize the area
Anti-microbial biocide applied to affected surfaces to stop bacteria and mold before they start.
- 05
Drying: air movement & dehumidification
Air movers, dehumidifiers and heat set to a real drying plan — not guesswork.
- 06
Monitoring until it's actually dry
Daily readings, documented for your insurance, until every material hits dry standard.
What is on the truck
The equipment that decides whether your floors get saved.
Trucks stay loaded so nothing has to be picked up on the way to you. This is what rolls up to a Alderwood Manor, Washington driveway at 3am.
Truck-mount extraction
Pulls standing water out at volume so drying can actually start on day one.
LGR dehumidifiers
Low grain refrigerant units pull moisture out of the air, not just move it around your framing.
Air movers
Placed to a plan and angle, so evaporation happens where the readings say the water is.
Infrared cameras
See temperature differences behind walls so we open only what has to be opened.
Penetrating moisture meters
Numbers instead of guesses — logged daily and sent to your adjuster.
Hardwood floor drying mats
Pull water up from underneath boards so floors can often be saved instead of replaced.
Negative air and containment
Keeps contamination and dust inside the work area and out of the rest of your home.
Air scrubbers with HEPA
Cleans the air your family is breathing while the work is happening.
Before we get there
Five things to do in the next five minutes.
Do what you safely can, and leave the rest to us. Nothing here is worth getting hurt over — Ray is already on the way.
- 01
Stop the water if you can do it safely
Main shutoff, appliance valve, or the toilet stop behind the base. If you cannot find it, call and we will talk you to it.
- 02
Kill power to wet rooms
Only from a dry spot at the panel. Never stand in water to reach a switch or breaker.
- 03
Lift what you can
Get furniture legs, rugs, electronics and boxes up off wet flooring. Photograph everything before you move it.
- 04
Do not start tearing out
Cutting drywall or pulling carpet before it is documented can cost you on the claim. Let us photograph and measure first.
- 05
Call Ray
(206) 856-3173. Any hour. He will tell you what is urgent and what can wait, even before anyone is dispatched.
Neighbors who called Ray
The reviews all say the same thing: he showed up.
5.0
Rated by Puget Sound homeowners
“Had a tree fall on my roof, nightmare situation but Ray helped out more than Allstate ever did!”
Daniel Grabstein
Seattle, WA · Google
“Our water heater let go at 11pm and Ray answered his own phone on the second ring. Crew was in the driveway inside the hour with extractors. He walked me through the insurance claim line by line and we were dry in five days.”
Megan Ellsworth
Lynnwood, WA · Google
“Supply line burst under the kitchen sink while we were out of town. Ray found water two rooms away with an infrared camera that nobody else would have caught. Saved us from a mold problem, no question.”
Marcus Whitfield
Bothell, WA · Google
“What I appreciated most was how little they tore out. Other companies wanted to gut the whole basement. Ray dried it in place, documented every reading, and the insurance adjuster accepted it without a fight.”
Grace Tanaka
Mill Creek, WA · Google
“Sewage backup in the downstairs bath — awful. They showed up in full gear, sealed it off, sanitized everything and the smell was completely gone. Ray checked in on us for a week after. Genuinely kind people.”
Alicia Moreno
Edmonds, WA · Google
“Christmas morning, dishwasher line split, water under the whole kitchen floor. Ray picked up on a holiday and was here in 45 minutes. Who does that? He never once talked about money until the claim was already approved.”
Brett Callahan
Everett, WA · Google
“Our crawl space had standing water for who knows how long. Ray crawled under there himself with a light, showed me photos of every joist, and explained what was salvageable. Zero pressure, zero upselling.”
Linda Nakamura
Shoreline, WA · Google
“Upstairs toilet overflowed into the ceiling below. They had containment up in twenty minutes and the drying equipment running before I finished making coffee. Daily readings emailed to me and to the adjuster.”
Diego Ramirez
Kirkland, WA · Google
“I am 71 and I was panicking. Ray talked me down on the phone, told me exactly which valve to shut off, and stayed on the line until he pulled into the driveway. He treated my house like it was his mother's.”
Carol Whitby
Mountlake Terrace, WA · Google
“Small kitchen fire, smoke through the entire house. The odor was gone completely — not covered up, gone. They cleaned the ducts, sealed what needed sealing, and coordinated the rebuild with a contractor they trusted.”
Renée Adjei
Bellevue, WA · Google
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Talk to the owner, not a call center.
Ray answers this line himself, day or night. Call now, or start your request in 30 seconds.
Service area
Based in Alderwood Manor. Rolling across the whole Puget Sound.
From Stanwood to Federal Way, Camano Island to North Bend. If you are inside this footprint, we are typically at your door in under an hour.
Local restoration pages
Water damage in Alderwood Manor Water damage in Lynnwood Water damage in Edmonds Water damage in Mountlake Terrace Water damage in Brier Water damage in Bothell Water damage in Mill Creek Water damage in Everett Water damage in Mukilteo Water damage in Kenmore Water damage in Lake Forest Park Water damage in Shoreline Water damage in Seattle
Sewage & Black Water questions
The questions we get asked on this exact job.
If yours is not here, call Ray. He answers his own phone, 24 hours a day.
Often yes, and many policies have a specific water or sewer backup endorsement. We document to IICRC standard so the claim is defensible.
For larger sewage losses in living space, usually yes for at least the first day. We will be straight with you about it.
Hard, non-porous flooring can often be sanitized. Carpet, pad and engineered products that absorbed black water cannot and should not be.
Post-remediation verification, moisture logs and photographs at every stage — handed to you and to your carrier.
Every hour costs money
Tell us what's wet. We'll be there before it gets worse.
Fill this out and we'll call you right back. If water is moving right now, skip the form — call Ray directly and he'll dispatch while you're still on the phone.
Open 24 hours — every day of the year · Alderwood Manor, Washington · 20+ years serving the Puget Sound