Fire & Smoke Damage Restoration in Mountlake Terrace, WA

“Our water heater let go at 11pm and Ray answered his own phone on the second ring. Crew was in the driveway inside the hour with extractors. He walked me through the insurance claim line by line and we were dry in five days.”

“Supply line burst under the kitchen sink while we were out of town. Ray found water two rooms away with an infrared camera that nobody else would have caught. Saved us from a mold problem, no question.”

“What I appreciated most was how little they tore out. Other companies wanted to gut the whole basement. Ray dried it in place, documented every reading, and the insurance adjuster accepted it without a fight.”

“Sewage backup in the downstairs bath — awful. They showed up in full gear, sealed it off, sanitized everything and the smell was completely gone. Ray checked in on us for a week after. Genuinely kind people.”

“Christmas morning, dishwasher line split, water under the whole kitchen floor. Ray picked up on a holiday and was here in 45 minutes. Who does that? He never once talked about money until the claim was already approved.”

“Our crawl space had standing water for who knows how long. Ray crawled under there himself with a light, showed me photos of every joist, and explained what was salvageable. Zero pressure, zero upselling.”

“Upstairs toilet overflowed into the ceiling below. They had containment up in twenty minutes and the drying equipment running before I finished making coffee. Daily readings emailed to me and to the adjuster.”

“I am 71 and I was panicking. Ray talked me down on the phone, told me exactly which valve to shut off, and stayed on the line until he pulled into the driveway. He treated my house like it was his mother's.”

“Small kitchen fire, smoke through the entire house. The odor was gone completely — not covered up, gone. They cleaned the ducts, sealed what needed sealing, and coordinated the rebuild with a contractor they trusted.”